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Hurst Care - Excellence in Customer Service!

Building a home is one of the biggest commitments and investments you will ever make and this decision cannot be taken lightly. From the first consultation with Hurst Homes our dedicated team aim to identify all your specific requirements.

 

Our Hurst Care Process has been designed with you in mind. the process is easy to read, and without all that Building and Industry jargon. It clearly outlines every step of your journey with us.

Hurst Homes Builder Wagga - Hurst Care - Top Service

Quality

We care that your home is built only using the best, local tradespeople and suppliers.

Trust

We value your trust and care deeply about your home. Your satisfaction is of the upmost importance and we look forward to having you as a customer for life!

Care

We care that you get the very best of design, advice and service from the very start to give you the ultimate home tailored to your needs.

Relationship

We care that you understand every single process along the way and aim to help you achieve an outstanding home and asset now and into the future.

Simple Steps

We Care Before

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What is important to you?

  • Meet with you on your block
  • Understand your needs
  • Work out house positioning
  • Consider solar orientation
  • Maximise views & surrounding landscape

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Preliminary Agreement

  • Engage preliminary agreement
  • Create concept design with our architect
  • Present design to you
  • Capture changes required
  • Repeat as necessary

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Comprehensive Quote

  • Finalise all changes to design
  • Capture your wants and needs for your budget
  • Source quotes from suppliers
  • Present comprehensive quote
  • Capture changes
  • Repeat as necessary

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Fixed Price Contract

  • Prepare fixed price contract
  • Prepare final contract issue plans
  • Contract signing meeting – Explain contract to you
  • Sign contract

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Pre-Construction

  • Confirm finance approval
  • Compile building approval information
  • Submit building approvals

We Care During

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Choosing your colours

  • Book a time to visit our Selections Centre
  • Choose a theme for your home
  • Choose all internal and external selections
  • Confirm selections with colour consultant
  • Review selection sheets and capture changes if necessary
  • Repeat as necessary

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Construction

  • Building approvals received
  • Your site is prepared for building
  • Construction begins

We have open communication with you through the entire build, with weekly progress updates and photos sent to you! You won’t miss a thing.

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Floor Stage

  • Preliminary plumbing is laid
  • Raft slab is prepared
  • Raft slab is poured
  • Weekly update sent regarding progress

When the concrete slab is being poured for your new home we know how exciting it is! A lot of people once seeing their house all mapped out they begin to panic! IT IS TOO SMALL! We want to reassure you DO NOT PANIC! Things are actually bigger than they appear! Once framing begins and the roof is on your house will all take shape!

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Frame Stage

  • Wall frames erected
  • Roof trusses erected
  • Windows installed
  • Fascia and guttering installed
  • Weekly update sent regarding progress

At frame stage we will contact you to organise your clipspec consult. This is where you sit down and plan the electrical layout for your whole home!

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Lockup Stage

  • Bricklaying completed
  • Roof completed
  • All external windows and doors completed
  • Clipspec consult completed and Lights & electrical components chosen
  • Weekly update sent regarding progress

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Fixings Stage

  • All internal architraves skirting doors installed
  • Cupboards and detailed joinery installed
  • Plasterboard finished
  • All exterior downpipes installed
  • Weekly update sent regarding progress

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Painting Stage

  • All tiling to wet areas and floor areas if applicable
  • Interior and exterior painting completed
  • Weekly update sent regarding progress

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Practical Completion

  • All electrical and plumbing fitted off
  • House cleaned internal and externally
  • Final touch ups and defects inspection performed
  • Weekly update sent regarding progress
  • Formal handover meeting booked

We Care After

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Formal Handover

On the day of handover our project manager and director will conduct an onsite handover The handover is a chance to present your home to you, pointing out all its features ensuring you get the best out of your home.

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Maintenance

3 months after handover we will touch base with you to see how you are settled in. Should there be anything that needs touching up at this stage this is where we organize it all for you:

  • All agreed worked will be documented
  • Sub contractors and suppliers notified of work
  • All works completed as set out

12 Essential Things You Need To Know
Complimentary Site Inspection
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